AIRLINEPROS

AirlinePros Botswana 1

• Lufthansa Group: Support Contacts & Group Booking

AirlinePros Namibia 12

• General Information Namibia
• Airline information Namibia
• BP Email templates
• NAM Airlinepros SOP
• Flyangola Travel Agent Form

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AirlinePros South Africa 8

• Airlines portfolio
• Zambia Airways General info
• Uganda Airlines - General info
• UGANDA AIRLINES AIRBUS A320 SERVICE: ENTEBBE-JOHANNESBURG
• Air Botswana - General info

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AirlinePros Zambia 1

• SAA ZAMBIA

AirlinePros Zimbabwe 1

• AIR BOTSWANA ZIM

Ethiopian Airline - Eswatini 1

• Ethiopian Airlines - Information

Air Senegal 2

• 3 BAGS FOC - May 5th - Jun 15th
• Updated Correspondence Information

Air Niugini 4

• REFUND HANDLING FEE POLICY
• General Notice For Air Niugini General Sales Agents & Ticketing Agents (Special Handling)
• PX Name Correction for Travel Agents
• AIR NIUGINI CONTACTS FOR TRAVEL AGENTS

Easter Airways 2

• New Routes starting April 21st
• New routes effective April 21st

Drukiair 9

• Group Fare Request
• Drukar refunds and Sector Changes considering the Current Geopolitical Conflict
• Dubai Flights Cancelled Until 30 May 2026
• Drukair contacts
• Drukair Pre-seat selection rates for KTM sector

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Hisky 21

• Company profile
• Booking and ticketing policy
• Group Policy
• ADM Policy
• JFK Airport contacts

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Ita Airways 2

• Newsletter +other Info
• ITA Airways contacts

Nesma Airlines 3

• Product presentation
• Nesma Group Policy
• Nesma Schedule Change/ Refund Policy

Nile Air 2

• Khartoum suspension - ticket policy
• CHANGE POLICY

Oman Air 2

• Oman Air Reservations and Ticketing Related information
• Oman Air Schedule Change

Proflight Zambia 9

• Baggage guide
• ADM Policy
• Baggage Claim Form
• Expectant Mother information sheet
• FAQ South African Flights

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Pacific Coastal 3

• Promo - end date April 9th, 2023
• PACIFIC COASTAL Baggage Allowance
• PACIFIC COASTAL POLICIES

TAAG Angolan 6

• Baggage policy - TAAG Angola
• Taag Rebooking and refund policy
• Taag ADM policy
• DT GROUP REQUEST TEMPLATE.pdf
• DT GROUPS POLICY (22).pdf

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Shandong Airlines 4

• Contact details
• Shandong Airline Policy and Procedure Aug 23, 2023
• Special Tickets Handling
• Involuntary Change and Refund Rules for irregular flights

Sunrise Airways 3

• Contacts
• ​Due to the situation in Haiti, all flights to PAP and CAP have been canceled till further notice.
• Sunrise Airways HITIT Manual

Sky Express 7

• IMPORTANT INFORMATION ON LONDON AIRPORT CHANGE
• IMPORTANT INFORMATION ON LONDON AIRPORT CHANGE
• GQ BLISS CLASS INFO
• Sky Express Policy
• Middle East situation cancelled flights handling

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Starlux 4

• Brand Guideline
• Fare Product
• ADM guidelines
• Flyer

Vietjet Air 1

• Expanding presence Down Under

FASTJET AIRLINES 2

• Fastjet Airlines Policy
• Fastjet Policy FN_TCC_ZW_I6R0 as 01Jun26

Sun Express 2

• Sun Express Presentation
• Sun Express Fact Sheet

ARKIA AIRLINES 5

• Arkia updated information
• Arkia Contacts
• IZ Equipment 0101_bro_airplain_digital_c
• Arkia_Full_Operations_Update_Agents_April2026.pdf
• Arkia Infant baggage allowance on NYC route

AirlinePros Eswatini 1

• Ethiopian Airlines Eswatini

LIFT Airline 3

• Lift 2026 Product Overview
• Lift Group Policy
• Lift ACM/ADM policy

AIRLINEPROS &GSTS BANK INFO 1

• Airlinepros & GSTS Bank info

WHATS APP 2

• WhatsApp messages handling in Freshdesk
• Standard Operations Procedure -WhatsApp

Uganda Airlines 2

• CLP Bulletin_Updated Funneling_Ebola_DR of Congo_Uganda_ S Sudan 20260520
• CLP Bulletin_CDC Screening_Ebola_Congo_Uganda_S Sudan 20260518

Air Botswana 1

• TARIFF ADVICE 06OF26 - BP-4Z PUBLISHED THROUGH FARES - MAR2026

AMADEUS CHEAT SHEET 1

• AMADEUS ATC REISSUE CHEAT SHEET

EMEA FCT - HELPDECK CC ZAMBIA 2

• EMEA FCT MANUAL
• CUSTOMER SERVICE

Refund Handling Process 1

• Refund Handling Process